FAQs
Which couriers do you use?
We only use next-day couriers like UPS and UK Mail to ensure quick and reliable deliveries.
Can you provide regular deliveries without us having to order each time?
Yes, we can arrange a delivery schedule tailored to your needs, whether it's weekly, fortnightly, or monthly.
Do you offer business credit accounts?
Yes, we offer credit accounts with a fast and simple application process. Call us at 0150 926 2852 or email us at sales@ccs.direct.
Do you offer bulk discounts?
Yes, our bulk pricing ensures fair discounts for larger orders. For a custom quote, contact us at sales@ccs.direct.
Can you match or beat prices from other suppliers?
Let us know what you're currently paying, and we'll do our best to match or beat those prices, all while maintaining our high standards.
Can’t find what you need?
If the product you're looking for isn’t listed, we likely have it or can source it for you. Contact us at 0150 926 2852 or sales@ccs.direct.
What is the minimum order quantity?
We have flexible order sizes to suit your needs, whether you require small quantities or bulk purchases.
Do you provide eco-friendly or sustainable options?
Yes, all our Sapphire paper products are FSC® certified and made from sustainable sources, ensuring environmental responsibility.
Are your products food-safe?
Yes, many of our products are certified for use in food preparation environments.
What payment methods do you accept?
We accept major credit cards, bank transfers, and business credit accounts for your convenience.
Do you deliver outside of the UK?
We primarily deliver within the UK, but for international orders, contact us to discuss options.
How fast can I expect my delivery?
We use next-day couriers, so most orders are delivered within 1-2 business days.
Can I request samples before placing a bulk order?
Yes, samples are available for many of our products. Contact us to arrange for samples to help you make the right choice.
What certifications do your products have?
Our Sapphire paper products are FSC® certified, CHSA approved, and many are certified food-safe, ensuring high standards in sustainability, quality, and safety.
Do you offer customized packaging or private labelling?
Yes, we offer private labelling and customized packaging solutions. Contact us to discuss how we can tailor products to your brand’s needs.
Can I track my delivery?
Yes, once your order has been dispatched, you will receive tracking information from the courier so you can monitor your delivery.
Do you have a return policy?
Yes, we have a straightforward return policy. If you're not satisfied with your order, contact us and we'll arrange a return or replacement.
How do I set up a regular supply contract?
We offer regular delivery schedules tailored to your business needs. Contact us to discuss setting up a supply contract.
Do you provide environmentally friendly packaging?
Yes, we offer packaging made from recycled and sustainable materials, aligning with our commitment to environmental responsibility.
How do I place an order?
Orders can be placed directly through our website or by contacting our sales team at 0150 926 2852 or via email at sales@ccs.direct.
What if I receive damaged or incorrect goods?
In the unlikely event that you receive damaged or incorrect items, please contact us immediately and we’ll arrange for replacements or a return.
Are you best supplier of hygiene and janitorial supplies in the UK?
Yes.